CS Business, LLC (“Company,” “we,” “us” or “our”) is a wholly-owned subsidiary of Connectivity Source, LLC. As a National Primary Agent of T-Mobile US, Inc. and its affiliates and successors (hereinafter referred to as “T-Mobile”), we provide an expansive range of wireless devices/solutions to business customers by acting as an intermediary through the T-Mobile for Business Partner Program linking a business-to-business (“B2B”) sales force to the Company’s products and services comprising, principally, of wireless communications and internet access devices and the wireless services of T-Mobile.
We recognize the importance of protecting the privacy of our agents, business customers, and online visitors. The following privacy policy (“Privacy Policy”) describes the way we handle information learned about you from your visits to our website and your business interactions with us and/or T-Mobile. By interacting with the Company through our website, personnel, products, or services or as part of the Company’s business reselling T-Mobile products and services, you consent to the use of information that is collected or submitted, if any, as described in this Privacy Policy. We may change or add to this privacy policy, so we encourage you to review it periodically.
Our Privacy Policy does not apply to data that is not personal, like anonymous, de-identified, or aggregated data (for example, summary statistics), even if it comes from personal data.
PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY.
By accessing our website and/or submitting information directly to us or through our website and/or submitting information to T-Mobile, you accept the terms of this Privacy Policy and consent to our collection, use, disclosure, and retention of your information as described in this Privacy Policy.
We also resell or provide T-Mobile products and/or services directly to customers and maintain, store and/or process our customer’s business information. Customer or client information collected by third-party, unaffiliated businesses comprising the Company’s B2B sales force is not subject to this Privacy Policy and is instead subject to the privacy policies of such third-party, unaffiliated businesses.
We may use the information we collect for any of the following purposes:
- To provide our website to you and to improve the site
- To communicate with you, including through the contact function on our website
- To provide, operate, improve, and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us
- To provide the products and services requested by our customers or business agents and to perform our contractual obligations to you or the organization you work for
- To communicate with you about your organization’s account and the services or products your organization uses
- To determine trends in consumption of our products or services and determine where our products or service may be in demand (analytics purposes)
- To provide you with information about products and services that we may provide and that we think may be of interest to you
- To provide you with updates about our products and services and with transactional information
- To process orders, payments, and account adjustments
- To detect and help protect against security incidents and illegal, fraudulent, or unauthorized activities; investigate suspicious traffic, cybersecurity threats or vulnerabilities, complaints, and claims; authenticate your credentials for account access and information and provide other security protections
- To protect you and others from fraudulent, malicious, deceptive, abusive, or unlawful activities
- To facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to local, state, or federal government requirements
- To cooperate with law enforcement and protect the rights, interests, safety, or property of T-Mobile and others
- To enforce our policies, terms and conditions, or other agreements.
- To provide technical support and customer service
- To comply with, defend, pursue, and enforce applicable legal and regulatory obligations and respond to governmental requests
- To enforce our rights, protect our property or protect the rights, property or safety of others
- As needed to support external auditing, compliance and corporate governance functions
- Service providers that perform work on our behalf, including providing billing and payment processing services
- Identity verification and fraud prevention partners
- Caller ID providers
- Account holders
- Between T-Mobile brands and companies
- As part of a corporate business transaction, like a merger or acquisition, divestiture, sale of company assets, or in the event of insolvency, bankruptcy, or receivership (in these cases, personal data could be transferred to third parties as a business asset) and we reserve the right to transfer or assign the personal information that we have collected from you
- To third parties for uses described in this notice or for purposes you have requested. For example, we may share data with credit bureaus and similarly regulated entities, banks for device financing, and payment processors to help us provide you with the services you have requested and to make credit decisions
- To comply with laws, regulations, legal process or to respond to lawful requests
- To enforce or apply agreements, or initiate, render, bill, and collect for products and services (including disclosure to collection agencies to obtain payment)
- To protect the rights, interests, property, or safety of T-Mobile, our customers, and others
- In connection with claims, disputes, or litigation
- To protect you or others from fraudulent, abusive, or unlawful use of these services, and other fraudulent activity
- In an emergency
- Directly from you when, for example, you contact us through our website or engage with us in a business capacity.
- From other sources such as T-Mobile.
- Organization/Company Name
- Organization/Company Website
- Contact Information (i.e., business owner or key decisionmaker name(s), addresses, telephone numbers, and e-mails)
- Authentication and security information (i.e., government identification, security codes, and signature)
- Account Credentials (i.e., username(s) and password(s))
- Financial Information (i.e., federal tax identification number(s), payment and billing Information such as billing account number(s), credit/debit card number(s), bank account and routing number(s))
- Product Information (i.e., device model, operating system version, device date and time, unique device identifiers, mobile network information)
- Access/visit our website
- Purchase our products or services
- Create an account with us
- Complete and sign legal paperwork including, but not limited to, non-disclosure agreements and an independent sub-agent agreements
- Sign up to receive our newsletters and/or marketing communications
- Sign up for our webinars/events/forums
- Contact us
- IP address or cookie IDs
- Browser type
- Type of operating system
- Device type
- Unique device identifier
- Internet service provider
- Language preference
- Access times and dates
- Geographic location
- Referring website addresses
- Browsing history
- Search queries
- Other technical information such as protocol status and substatus, bytes sent and received, and server information
- Actions you take while visiting our website
- Necessary Cookies. These cookies are necessary for you to browse our website and use its features, such as contacting us by electronic means. Without these cookies, certain aspects of the website may not be available to you.
- Preferences Cookies. These cookies collect information about how you have used our website in the past and allow the website to remember the choices you have made. These cookies allow us to improve how our website works for you and tailor the website to your preferences.
- Analytics Cookies. These cookies collect information about how you use the website, such as which pages you most often visit, the time you spend on the site, which links you click on, and any issues encountered. These cookies help us understand how visitors interact with the site. All information collected is aggregated and does not identify you.
- Providing us with information about which parts of the site are most popular, what actions are taken by users and what content is viewed
- Enabling us to analyze technical and navigational information about the site
- Helping us to detect and prevent fraud.
- To provide our website to you and to improve the site
- To communicate with you, including through the contact function on our website
- To provide, operate, improve, and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us
- To provide the products and services requested by our customers or business agents and to perform our contractual obligations to you or the organization you work for
- To communicate with you about your organization’s account and the services or products your organization uses
- To determine trends in consumption of our products or services and determine where our products or service may be in demand (analytics purposes)
- To provide you with information about products and services that we may provide and that we think may be of interest to you
- To provide you with updates about our products and services and with transactional information
- To process orders, payments, and account adjustments
- To detect and help protect against security incidents and illegal, fraudulent, or unauthorized activities; investigate suspicious traffic, cybersecurity threats or vulnerabilities, complaints, and claims; authenticate your credentials for account access and information and provide other security protections
- To protect you and others from fraudulent, malicious, deceptive, abusive, or unlawful activities
- To facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to local, state, or federal government requirements
- To cooperate with law enforcement and protect the rights, interests, safety, or property of T-Mobile and others
- To enforce our policies, terms and conditions, or other agreements.
- To provide technical support and customer service
- To comply with, defend, pursue, and enforce applicable legal and regulatory obligations and respond to governmental requests
- To enforce our rights, protect our property or protect the rights, property or safety of others
- As needed to support external auditing, compliance and corporate governance functions
- Service providers that perform work on our behalf, including providing billing and payment processing services
- Identity verification and fraud prevention partners
- Caller ID providers
- Account holders
- Between T-Mobile brands and companies
- As part of a corporate business transaction, like a merger or acquisition, divestiture, sale of company assets, or in the event of insolvency, bankruptcy, or receivership (in these cases, personal data could be transferred to third parties as a business asset) and we reserve the right to transfer or assign the personal information that we have collected from you
- To third parties for uses described in this notice or for purposes you have requested. For example, we may share data with credit bureaus and similarly regulated entities, banks for device financing, and payment processors to help us provide you with the services you have requested and to make credit decisions
- To comply with laws, regulations, legal process or to respond to lawful requests
- To enforce or apply agreements, or initiate, render, bill, and collect for products and services (including disclosure to collection agencies to obtain payment)
- To protect the rights, interests, property, or safety of T-Mobile, our customers, and others
- In connection with claims, disputes, or litigation
- To protect you or others from fraudulent, abusive, or unlawful use of these services, and other fraudulent activity
- In an emergency
When We Share Your Information
We may share or disclose your personal information to the following third parties and/or service providers:
We may also disclose your data to additional third parties, including government authorities, for legal processes or protection of life and safety where we believe that access, use, preservation, or disclosure of the information is reasonably necessary, including:
We may share your information with our family of brands and corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures or companies under common control) for our internal business purposes. However, if we do so, their use and disclosure of your personal information will be subject to this Privacy Policy.
The Company does not sell, share (as defined by California law), rent, or lease your personal information covered by this Privacy Policy. The Company does not knowingly collect, maintain, sell, or share personal information from any person under the age of sixteen. No parts of our website are directed to or designed to attract any person under the age of sixteen.
Your Personal Information Rights and Choices
By providing your contact information and clicking submit online, you agree to our Privacy Policy and authorize us to communicate with you telephonically and by electronic means (including e-mails, sales calls, text messages and prerecorded voicemails to your phone number using an automated system). Your agreement is not a condition of purchasing any products, goods or services and you may elect to do business with us over the phone. Message & data rates may apply.
You may opt out of receiving promotional e-mails and text messages from us by following the unsubscribe instructions provided in any such messages. Please note that if you opt out of receiving communications from us, this does not impact your contractual obligations or other transactional and administrative messages which you will continue to receive (such as emails relating to billing and payment information or changes to this Privacy Policy). If you have registered for an account with us, you may delete the account at any time by contacting us at privacy@csbwireless.com.
If you have an account with us, you may access or modify some of your information and/or modify your preferences through your account or by contacting us at privacy@csbwireless.com.
Links to External Websites / Online Services
Our website may contain or contains links or tabs to third-party websites, social media platforms, and/or online services. Any access to and use of such third-party websites and/or online services is not governed by this Privacy Policy, but is instead governed by the privacy policies of those third parties, and we are not responsible for the information practices of such third-party websites, social media platforms, and/or online services.
Some aspects of our website may allow you to interface with social media, such as Facebook, LinkedIn, X (formerly known as Twitter), or Instagram. We will attempt to identify these aspects of the website to you, for example, by identifying them with the applicable third-party logos or trade names. By using these interfaces, you will allow us to access information about you from those other online services, including information and other content that you submit to those online services. If you interface with our website through your social media account, we may contact you or enable you to share your experience and content via your social media account, which information may be publicly viewed by other users of those services. For a description on how such social media services and other third-party platforms, plug-ins, integrations, and applications handle your information, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings with that service or platform.
How We Protect Your Personal Information
The Company uses administrative, technical, contractual, and physical safeguards reasonably designed and reasonably implemented to protect your personal information (to prevent the alteration, acquisition or misuse of personal information) and to prevent unauthorized intrusion to our electronic platforms. We can’t guarantee our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information. We are not responsible for any interception or interruption of any communications through electronic means, including the internet, or for changes to or losses of data. Users of our electronic platforms, including our website, are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of any of our electronic platforms. In order to protect us, you and your data, we may suspend your use of our electronic platforms, without notice if any breach of security is suspected. Access to and use of password protected and/or secure areas of our electronic platforms are restricted to authorized users only. Unauthorized access to such areas is prohibited.
Do Not Track
Our website does not currently take any action when it receives a Do Not Track request. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.
Data retention
We retain your personal information for business or tax needs, or legal reasons. We set our retention periods based on things like the type of personal data, the business purpose for which it was collected, and legal obligations to retain certain kinds of personal data.
Contact Information; Questions and Changes in Information
If you have any questions regarding this Privacy Policy or to request changes to your personal information, please contact us at privacy@csbwireless.com.
Future changes
We keep this privacy notice up to date. When we make changes, we will let you know by updating this notice and including the date of update at the top of this page. If you continue interacting with us in a business context or continue to use our products and services after we notify you, YOU AND WE agree and understand those actions to mean that you agree to and accept the changes for any new data we collect. Those changes will not apply to previously collected personal data unless we get consent from impacted individuals.
CLASS ACTION WAIVER
WE AND YOU EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION. Neither you, nor any other agent, sub-agent, customer, client, or other person submitting personal information to the Company can be a class member or otherwise participate in a class, consolidated, or representative proceeding.
JURY TRIAL WAIVER
WE AND YOU EACH WAIVE ANY RIGHT TO A JURY TRIAL.
OTHER WAIVERS AND LIMITATIONS OF LIABILITY
Unless prohibited by law, you agree that damages, costs, expenses, or other monetary relief that arise from or relate to this Privacy Policy ARE LIMITED to direct and actual damages amounting to no more than $1.00 regardless of the theory of liability. This means that you understand and agree to waive any and all rights to seek any attorney’s fees and expenses, expert witness fees and expenses, and indirect, special, consequential, treble, or punitive damages from us. This limitation and waiver also applies to any claims you may bring against any other party to the extent that we would be required to indemnify that party for such claim.
You acknowledge and agree that the $1.00 referred to in this section is payable as Liquidated Damages and shall constitute liquidated damages and not penalties. YOU further acknowledge that (i) the amount of loss or damages likely to be incurred by any data breach is impossible or impractical to estimate with any degree of certainty at the time you began sharing personal information with us, (ii) the amount specified as Liquidated Damages is a reasonable forecast of just compensation and bears a reasonable relationship to, and is not plainly or grossly disproportionate to, the probable loss likely to be incurred in connection with any data breach and/or the failure by the company to reasonably SAFEGUARD YOUR PERSONAL INFORMATION, (iii) YOU have agreed to Liquidated Damages to eliminate the uncertainty and cost of litigation regarding the question of actual damages, and (iv) the Parties are sophisticated business persons.
You agree we are not liable for problems caused by you or a third party.
Except to the extent prohibited by law, all claims must be brought within one (1) year of the date the claims arises or the date you know or reasonably should know of the injury, harm, or damage that forms the basis of your claim(s).
Choice of Law and Forum Selection
Any dispute arising from or related to this Privacy Policy shall be governed by the laws of the State of Texas without regard to the conflicts of laws rules. Foreign laws do not apply. Any dispute arising from or related to this Privacy Policy shall be brought in the courts of Harris County, State of Texas.
Enforceability
In case any provision of this Privacy Policy will be declared by a court of competent jurisdiction to be invalid, illegal or unenforceable as written, you and we agree that the court will modify and reform such provision to permit enforcement to the greatest extent possible permitted by law. In addition, if any provision of this Privacy Policy is declared invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of this Privacy Policy will in no way be affected or impaired thereby.
How We Collect Personal Information
We collect personal data about you in the following primary ways:
Personal Information That You Provide Directly to Us
The Company collects personal information directly from you, which may include:
Additionally, we may collect any other personal information that you communicate to us or that you provide when you interact with any of our communications tools such as our website.
The information described above is collected and stored electronically when you:
Information We Collect from Other Sources
We collect personal information about you from other sources such as T-Mobile. For example, we collect sales information and product Information (i.e., device model, operating system version, device date and time, unique device identifiers, mobile network information) from T-Mobile.
Information We Collect Automatically
Information about your computer hardware and software may automatically be collected by the Company when you use our website or contact us through electronic means. This information may include:
This information is used by us for our business purposes including, without limitation, the operation and improvement of our website, technical troubleshooting, online security assessments, website quality and performance maintenance, and to provide general statistics regarding use of our website.
The Company uses or may use the following cookies:
Cookies help us improve our website by:
We also use or may use cookies and other data collection tools (such as web beacons, pixels and embedded scripts) to help improve your experience with our website. These tools use cookies to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the site (including IP address) is transmitted to our data collection tool service providers. This information is then used by us to evaluate visitors’ use of our site and to compile statistical reports on website activity for the Company. If we use Google Analytics and
If you want to control cookies, web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete cookies, visit www.allaboutcookies.org. Some web browsers provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the site.
How We Use Your Personal Information
We may use the information we collect for any of the following purposes:
When We Share Your Information
We may share or disclose your personal information to the following third parties and/or service providers:
We may also disclose your data to additional third parties, including government authorities, for legal processes or protection of life and safety where we believe that access, use, preservation, or disclosure of the information is reasonably necessary, including:
We may share your information with our family of brands and corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures or companies under common control) for our internal business purposes. However, if we do so, their use and disclosure of your personal information will be subject to this Privacy Policy.
The Company does not sell, share (as defined by California law), rent, or lease your personal information covered by this Privacy Policy. The Company does not knowingly collect, maintain, sell, or share personal information from any person under the age of sixteen. No parts of our website are directed to or designed to attract any person under the age of sixteen.
Your Personal Information Rights and Choices
By providing your contact information and clicking submit online, you agree to our Privacy Policy and authorize us to communicate with you telephonically and by electronic means (including e-mails, sales calls, text messages and prerecorded voicemails to your phone number using an automated system). Your agreement is not a condition of purchasing any products, goods or services and you may elect to do business with us over the phone. Message & data rates may apply.
You may opt out of receiving promotional e-mails and text messages from us by following the unsubscribe instructions provided in any such messages. Please note that if you opt out of receiving communications from us, this does not impact your contractual obligations or other transactional and administrative messages which you will continue to receive (such as emails relating to billing and payment information or changes to this Privacy Policy). If you have registered for an account with us, you may delete the account at any time by contacting us at privacy@csbwireless.com.
If you have an account with us, you may access or modify some of your information and/or modify your preferences through your account or by contacting us at privacy@csbwireless.com.
Links to External Websites / Online Services
Our website may contain or contains links or tabs to third-party websites, social media platforms, and/or online services. Any access to and use of such third-party websites and/or online services is not governed by this Privacy Policy, but is instead governed by the privacy policies of those third parties, and we are not responsible for the information practices of such third-party websites, social media platforms, and/or online services.
Some aspects of our website may allow you to interface with social media, such as Facebook, LinkedIn, X (formerly known as Twitter), or Instagram. We will attempt to identify these aspects of the website to you, for example, by identifying them with the applicable third-party logos or trade names. By using these interfaces, you will allow us to access information about you from those other online services, including information and other content that you submit to those online services. If you interface with our website through your social media account, we may contact you or enable you to share your experience and content via your social media account, which information may be publicly viewed by other users of those services. For a description on how such social media services and other third-party platforms, plug-ins, integrations, and applications handle your information, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings with that service or platform.
How We Protect Your Personal Information
The Company uses administrative, technical, contractual, and physical safeguards reasonably designed and reasonably implemented to protect your personal information (to prevent the alteration, acquisition or misuse of personal information) and to prevent unauthorized intrusion to our electronic platforms. We can’t guarantee our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information. We are not responsible for any interception or interruption of any communications through electronic means, including the internet, or for changes to or losses of data. Users of our electronic platforms, including our website, are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of any of our electronic platforms. In order to protect us, you and your data, we may suspend your use of our electronic platforms, without notice if any breach of security is suspected. Access to and use of password protected and/or secure areas of our electronic platforms are restricted to authorized users only. Unauthorized access to such areas is prohibited.
Do Not Track
Our website does not currently take any action when it receives a Do Not Track request. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.
Data retention
We retain your personal information for business or tax needs, or legal reasons. We set our retention periods based on things like the type of personal data, the business purpose for which it was collected, and legal obligations to retain certain kinds of personal data.
Contact Information; Questions and Changes in Information
If you have any questions regarding this Privacy Policy or to request changes to your personal information, please contact us at privacy@csbwireless.com.
Future changes
We keep this privacy notice up to date. When we make changes, we will let you know by updating this notice and including the date of update at the top of this page. If you continue interacting with us in a business context or continue to use our products and services after we notify you, YOU AND WE agree and understand those actions to mean that you agree to and accept the changes for any new data we collect. Those changes will not apply to previously collected personal data unless we get consent from impacted individuals.
CLASS ACTION WAIVER
WE AND YOU EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION. Neither you, nor any other agent, sub-agent, customer, client, or other person submitting personal information to the Company can be a class member or otherwise participate in a class, consolidated, or representative proceeding.
JURY TRIAL WAIVER
WE AND YOU EACH WAIVE ANY RIGHT TO A JURY TRIAL.
OTHER WAIVERS AND LIMITATIONS OF LIABILITY
Unless prohibited by law, you agree that damages, costs, expenses, or other monetary relief that arise from or relate to this Privacy Policy ARE LIMITED to direct and actual damages amounting to no more than $1.00 regardless of the theory of liability. This means that you understand and agree to waive any and all rights to seek any attorney’s fees and expenses, expert witness fees and expenses, and indirect, special, consequential, treble, or punitive damages from us. This limitation and waiver also applies to any claims you may bring against any other party to the extent that we would be required to indemnify that party for such claim.
You acknowledge and agree that the $1.00 referred to in this section is payable as Liquidated Damages and shall constitute liquidated damages and not penalties. YOU further acknowledge that (i) the amount of loss or damages likely to be incurred by any data breach is impossible or impractical to estimate with any degree of certainty at the time you began sharing personal information with us, (ii) the amount specified as Liquidated Damages is a reasonable forecast of just compensation and bears a reasonable relationship to, and is not plainly or grossly disproportionate to, the probable loss likely to be incurred in connection with any data breach and/or the failure by the company to reasonably SAFEGUARD YOUR PERSONAL INFORMATION, (iii) YOU have agreed to Liquidated Damages to eliminate the uncertainty and cost of litigation regarding the question of actual damages, and (iv) the Parties are sophisticated business persons.
You agree we are not liable for problems caused by you or a third party.
Except to the extent prohibited by law, all claims must be brought within one (1) year of the date the claims arises or the date you know or reasonably should know of the injury, harm, or damage that forms the basis of your claim(s).
Choice of Law and Forum Selection
Any dispute arising from or related to this Privacy Policy shall be governed by the laws of the State of Texas without regard to the conflicts of laws rules. Foreign laws do not apply. Any dispute arising from or related to this Privacy Policy shall be brought in the courts of Harris County, State of Texas.
Enforceability
In case any provision of this Privacy Policy will be declared by a court of competent jurisdiction to be invalid, illegal or unenforceable as written, you and we agree that the court will modify and reform such provision to permit enforcement to the greatest extent possible permitted by law. In addition, if any provision of this Privacy Policy is declared invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of this Privacy Policy will in no way be affected or impaired thereby.
